Terms of Service

Last updated: 29 October 2026

These terms cover Taproot's website and services. Your signed proposal sets your plan, price and start date. If the proposal says something different from these terms, the proposal wins.

The service

We set up and run one go-to-market system for your team: LinkedIn content from your people, follow-up with the people who engage, LinkedIn and email outbound, call lists for your reps, and a daily report. What's included depends on your plan, Core or Scale.

Launch dates

Content goes live by day 5, LinkedIn outbound by day 7 and email by day 14, counted from the day you sign. If we're waiting on something from you, we tell you in Slack the same day, and the date moves by the time we wait.

The meeting commitment

Your first month includes five qualified meetings that show up on Core, and ten on Scale. A qualified meeting is with someone who matches the ideal client and job titles you signed off, who agreed to meet in their own words, chose the time and attended. No-shows don't count, and we rebook them.

If we haven't delivered them by the end of your first month, we won't bill you again until we have, and we keep working at no charge until then.

This covers meetings, not revenue or closed deals. It assumes your accounts stay connected, you answer approvals within 2 business days, and your team takes the meetings.

Fees and billing

Core is $5,000 a month and Scale is $10,000 a month, billed monthly in advance through Stripe. There is no setup fee. Prices exclude any taxes. If a payment is more than 7 days late, we may pause the service until it's paid.

Cancelling

You can cancel any time with 30 days' notice by email or Slack. There is no exit fee. We can also end the service with 30 days' notice, or straight away if an invoice is more than 30 days overdue or these terms are seriously broken.

Your part

Give us the access we need, approve posts and replies on time, make sure anything you ask us to say is true, and tell us about any rules in your industry that affect what we can say.

Approvals

Nothing goes out in your name without your approval. Posts and replies you approve are your messages.

Sending domains and mailboxes

We buy, run and monitor the sending domains, mailboxes and tools. They stay Taproot's and are retired when you leave. Your main domain is never used for outbound.

What stays with you

Posts stay on your team's profiles. Meetings, contacts and replies sync to your CRM and stay yours.

Personal data

When we contact prospects for you, we handle their data on your behalf under our data processing agreement, which is part of every contract. Our privacy policy explains how we handle personal data.

Confidentiality

We keep your business information private and use it only to run the service.

Liability

Beyond the meeting commitment, we can't promise revenue or other results. Our total liability is limited to the fees you paid in the 3 months before a claim. Neither of us is liable for indirect losses, such as lost profits.

Changes

We may update these terms. If we do, we'll tell clients at least 30 days before the change takes effect.

Contact

hello@taproot.studio